Mack
An email, ops and business intelligence assistant that runs itself, for a UK surveying and retrofit firm.
CMS Surveyors do survey and retrofit work across the UK. Mack sits behind their operations, reading what comes in, moving the work along, drafting the replies, and answering questions about the business from the business’s own data.
It runs roughly 40 standing automations, and the good bit is who writes them. Their operations director specs the new ones himself, mostly by talking. He describes the job he wants doing and the system builds it.
A DNO application tracker went from a chat on the Friday to a live, working feature by the Monday.
It’s been in production ever since and gets used every day.
- Standing automations
- Roughly 40
- Who writes the new ones
- The client, mostly by voice
- DNO application tracker
- Conversation to live in a weekend
- Status
- In production, used daily
These Mack shots run on demo data. Every name, figure and job in them is made up, because the real ones belong to the client. Same goes for the film’s day-to-day scenes, with one exception: the counts at the end are real, read from the live system on 25 August 2026.