Terms of Service

1. Agreement to Terms

By accessing or using the Levity Leads website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and Levity Leads.

2. Description of Services

Levity Leads provides lead generation services for businesses. Our services include:

• Lead generation and qualification
• Lead nurturing and re-engagement
• Lead delivery and integration
• Performance reporting and analytics

3. Lead Quality and Definitions

A "qualified lead" is defined as a prospect who meets the criteria agreed upon in your service agreement, including but not limited to:

• Geographic location
• Demographic requirements
• Demonstrated interest or intent
• Valid contact information

Specific qualification criteria will be outlined in your individual service agreement.

4. Payment Terms

Our services operate on a pay-per-lead basis unless otherwise agreed. Payment terms include:

• Pricing is agreed upon before service commencement
• Invoices are issued weekly or monthly as agreed
• Payment is due within 14 days of invoice date
• Late payments may incur interest at 4% above the Bank of England base rate

5. Lead Replacement Policy

We stand behind our lead quality. If a lead does not meet the agreed qualification criteria:

• Report the issue within 7 days of lead delivery
• Provide documentation of why the lead does not qualify
• Receive a replacement lead at no additional cost

Replacement requests are subject to review and approval.

6. Exclusivity

All leads delivered are exclusive to your business. We do not sell the same lead to multiple clients. Lead exclusivity begins at the time of delivery and continues indefinitely.

7. Client Responsibilities

As a client, you agree to:

• Follow up with leads in a timely manner (recommended within 24 hours)
• Treat leads professionally and in compliance with applicable laws
• Not resell or redistribute leads to third parties
• Provide accurate information about your products/services
• Comply with all applicable marketing and data protection regulations

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Levity Leads and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the fees paid in the 3 months prior to the claim
• We do not guarantee any specific conversion rates or sales results
• We are not responsible for your interactions with leads after delivery

10. Termination

Either party may terminate the service agreement:

• With 30 days written notice for any reason
• Immediately for material breach of these terms
• Immediately for non-payment exceeding 30 days

Upon termination, all outstanding invoices become immediately due.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms of Service, please contact us:

• Email: legal@levityleads.com
• Address: Levity Leads, London, United Kingdom